Parcel opening is not allowed at the time of delivery.
All orders are processed within 24 hours, excluding weekends and public holidays.
Free shipping on orders above Rs. 2500/-. Orders below Rs. 2500/- will be charged Rs. 200/- delivery charges.
Orders are normally delivered within 3–7 business days. Orders weighing under 2 KG may be delivered sooner, while orders over 2 KG are delivered within the standard delivery window.
NOTE:During sale periods, deliveries may take 6–10 business days.
NOTE:Deliveries to weather-affected or other impacted areas may take additional time due to heavy rainfall, road closures, natural conditions, or other unforeseen circumstances.
Order status can be tracked by contacting us on WhatsApp at +92 345 1009475.
Complaints:For any complaint or issue regarding your order, please contact us via WhatsApp at +92 345 1009475. Action will be taken on your complaint within 2 working days.
Refund & Return Policy:
Returns Only for Damaged Products:Returns are accepted only if the product is damaged, defective, or incorrect. Returns for mistakenly ordered products are not accepted.
Return Request:Customers must contact us within7 days of receiving the orderatsupport@carrera.pkto request a return.
Product Condition:Returned products must be unused, in their original condition and packaging, with tags and proof of purchase.
Refund Process:Once the return is received and approved, the refund will be issued to the original payment method within10 business days.
Non-Returnable Items:Products purchased during promotions or sales, as well as gifted items, are not eligible for return.
