Carrera products Refund policy

Shipping, Return & Refund Policy

  • Parcel opening is not allowed at the time of delivery.

  • All orders are processed within 24 hours, excluding weekends and public holidays.

  • Free shipping on orders above Rs. 2000/-. Orders below Rs. 2000/- will be charged Rs. 150/- delivery charges.

  • Orders are normally delivered within 3–7 business days. Orders weighing under 2 KG may be delivered sooner, while orders over 2 KG are delivered within the standard delivery window.

    NOTE: During sale periods, deliveries may take 6–10 business days.

    NOTE: Deliveries to weather-affected or other impacted areas may take additional time due to heavy rainfall, road closures, natural conditions, or other unforeseen circumstances.

  • Order status can be tracked by contacting us on WhatsApp at +92 345 1009475.

  • Complaints: For any complaint or issue regarding your order, please contact us via WhatsApp at +92 345 1009475. Action will be taken on your complaint within 2 working days.

  • Returns are accepted only for damaged, defective, leaked, or incorrect products. Customers must contact us within 7 days of receiving the order via WhatsApp at +92 345 1009475.

  • Returned products must be unused and in their original condition and packaging. Proof of purchase may be required.

  • Mistakenly ordered products, promotional/sale items, and gifted items are not eligible for return.

  • If an order is partially delivered due to any issue—for example, a customer pays Rs. 10,000/- but receives products worth Rs. 5,000/-—the customer may either receive a refund for the undelivered Rs. 5,000/- or wait for the remaining products to be delivered.

  • Refunds are otherwise only issued in case of double payment. Once approved, the refund will be processed to the original payment method within 15 days.

  • For damaged or leaked products, replacement will be provided where applicable; no refund will be issued. If only a portion of a product is damaged or wasted, we will replace the affected quantity. For example, if 1 litre out of a 4-litre coolant is damaged or leaked, the customer will receive 1 litre of replacement coolant as an adjustment.